How to block unwanted incoming calls with Vertical Wave
Robo-calls and general spam calls can be quite a nuisance, not only consuming valuable time of users, but also consuming
Troubleshooting E-Mail Notifications (Voice Mail, Fax, and System Alerts) with Microsoft Office 365
Note: This ONLY applies to older versions of Wave (6.0 and earlier) using Microsoft’s Office 365 SMTP service for
How to prevent a user from enabling Do Not Disturb (DND)
If you have an environment where you need to prevent users from enabling "Do Not Disturb" (DND) on their phones,
How to setup Wave Voice Mail to E-Mail Notifications with Gmail
Updated 6/1/22: Gmail disabled "Allow less secure app" access as of May 30th, 2022 and now requires 2-Step Verification and
Troubleshooting Vertical Wave Contact Center Reporter Issues
If your Wave ViewPoint is working properly but the Contact Center Reporter is not able to start, the likely cause
Configuring a Vertical VIP-Series IP Phone for a remote location via OpenVPN
Please Note: While we are glad to assist with anything Wave-specific, troubleshooting remote phone connectivity is generally a network equipment
Troubleshooting Wave IP500 and IP2500 Not Booting or Starting Services – System Down
System Down? Call us at 888.691.VOIP (8647) and we can help! While it is very rare for a
Troubleshooting Wave IP Phone Connectivity Issues
We often receive support requests from customers with IP phones which fail to connect and register to the Wave server.
Troubleshooting Wave ViewPoint Desktop Connectivity Issues
The Vertical Wave ViewPoint Desktop is a very popular application with Wave users. It is supported on all current
How to setup Wave ViewPoint Mobile for iOS and Android Devices
Vertical Wave includes a mobile version of the popular ViewPoint application for both iOS and Android users. ViewPoint Mobile allows
How to setup a Grandstream WP820 Wireless IP Phone with Vertical Wave
Many users prefer using a cordless phone with Wave. While using your mobile phone along with the ViewPoint Mobile application
How to setup a Yealink Wireless IP Phone with Vertical Wave
Many users prefer using a cordless phone with Wave. While using your mobile phone along with the ViewPoint Mobile application
How to use a Headset with the Edge 700 Digital Phones (8 Button or 24 Button) with Vertical Wave
The Vertical Edge 700 8 button and Vertical Edge 700 24 button digital phones both support the use of a
How to resolve Report Data and Call Logs disappearing beyond 30 days
We recently became aware of a minor issue when a system is upgraded to Wave 7.0 from a previous version
Troubleshooting Global Administrator Issues (Elements missing, not loading pages, etc.)
We occasionally see issues where Global Administrator (the web interface) does not load properly, or elements within Global Administrator appear
Troubleshooting audio issues (no audio or one-way audio) on SIP calls
SIP audio issues are some of the most common issues reported by customers using SIP-enabled phone systems. These can often
Using remote IP phones (for home or remote offices) with Vertical Wave
Note: This article discusses using IP desk phones in home/remote locations. If you’d prefer to use your cell phone, please
Enabling Auto-Dial (Ringdown) on a VIP-Series IP Phone
Vertical Wave supports auto-dial (also known as "Ringdown") for analog and digital phones within TVAdmin via User settings / Phone
Configuring a Vertical VIP-9800 Series IP Phone for Wave
Initially configuring a new VIP series IP phone is typically an easy task and takes just a couple of minutes
How to setup a 3rd Party Softphone for use with Vertical Wave
With more and more businesses allowing their employees to work from home, the demand for remote IP phone connectivity has
Error when trying to access the “Software Upgrade” area within Wave Global Administrator
On rare occasions, we've encountered an error when trying to access the "Software Upgrade" area within the Wave Global Administrator.
How to unlock a locked out Vertical Wave user account
If you have attempted to login to your Wave user account with the wrong password, you may receive a message
How to call in (from outside) and check your own Voice Mail
When working remotely, you may have a need to call in and retrieve your voice mails on Wave. While we
How to disable Telnet on Vertical VIP-9800 series IP Phones
If your network environment has had a security audit, you may be aware that the Vertical VIP-9800 series IP phones
How to randomize the VIP-9800 series VPN ports when using remote IP phones
We've seen a couple rare instances where using multiple phones at a single remote location connected to Wave via a
How to resolve “Server Error in ‘/CampaignAdmin’ Application” when accessing Wave Voice Applications
We've seen a couple instances of an issue where when trying to access Wave's Voice Applications (via Global Administrator /
Identifying a Wave Recovery USB Drive vs. a Wave Live Image Restore USB Drive
With the release of Wave 7.0, upgrading from a previous version requires the use of a Vertical Wave USB
How to resolve Wave TAPI Service Provider / Contact Manager Assistant events not working
We have seen a rare issue on a few Wave deployments where the workstation's Wave TAPI Service Provider does not
Correcting improperly recorded greetings within Wave
We often receive reports of issues with the playback of greetings within Wave (Auto Attendant and/or user greetings). This can
Adding New Music on Hold Audio to your Vertical Wave System
Adding new Music / Audio on Hold to your Wave system is easy, but does require a few specific steps
Vertical Wave 7.0 Upgrade Requirements and more…
Wave 7.0 supports direct upgrade paths from previous versions 4.5, 5.0, and 6.0. Versions prior to 4.5 CAN still
Fix Blurry Text within the Vertical Wave ViewPoint on High DPI Displays (2K, 4K)
More users nowadays are moving to high resolution displays (2K and 4K). When using the Vertical Wave ViewPoint (or many
How to configure a Polycom Trio series IP Phone for use with Vertical Wave
Note: This guide was updated on 7/7/2025 This tutorial will guide you through the process of setting up a Polycom
How to create a ViewPoint Screen Pop with a clickable URL for an Incoming Call
Many of our customers tie Wave into their existing software applications. We’ve recently received a handful of requests for a
How to move Voice Files from the C: (System) drive to the D: (Storage) drive in Wave
Vertical Wave IP500 and IP2500 systems have included system drives of 40GB and 128GB capacities, and secondary drives of 160GB
How to free up disk space on your Wave IP500 or IP2500
Vertical Wave IP500 and IP2500 systems have included system drives of 40GB and 128GB capacities. We often find that systems
An overview of backup options for Vertical Wave
There are 3 options to backup and restore your Vertical Wave system: Manual Backup Live Image Backup (Most popular) Wave
How to use Live Image to BACKUP your Vertical Wave system
Live Image for Vertical Wave is one of the most popular licensed applications, and for good reason. Live Image
How to use Live Image to RESTORE your Vertical Wave system
Using Live Image to restore your Wave system is an easy task. In our previous guide (How to use Live
Troubleshooting Call Forwarding issues with Vertical Wave
We regularly have customers asking why they are unable to forward calls to external numbers within Wave. While Wave allows