Troubleshooting Wave ViewPoint Desktop Connectivity Issues
The Vertical Wave ViewPoint Desktop is a very popular application with Wave users. It is supported on all current
How to setup Wave ViewPoint Mobile for iOS and Android Devices
Vertical Wave includes a mobile version of the popular ViewPoint application for both iOS and Android users. ViewPoint Mobile allows
How to setup a 3rd Party Softphone for use with Vertical Wave
With more and more businesses allowing their employees to work from home, the demand for remote IP phone connectivity has
How to unlock a locked out Vertical Wave user account
If you have attempted to login to your Wave user account with the wrong password, you may receive a message
How to call in (from outside) and check your own Voice Mail
When working remotely, you may have a need to call in and retrieve your voice mails on Wave. While we
How to randomize the VIP-9800 series VPN ports when using remote IP phones
We've seen a couple rare instances where using multiple phones at a single remote location connected to Wave via a
How to resolve “Server Error in ‘/CampaignAdmin’ Application” when accessing Wave Voice Applications
We've seen a couple instances of an issue where when trying to access Wave's Voice Applications (via Global Administrator /
Identifying a Wave Recovery USB Drive vs. a Wave Live Image Restore USB Drive
With the release of Wave 7.0, upgrading from a previous version requires the use of a Vertical Wave USB
How to resolve Wave TAPI Service Provider / Contact Manager Assistant events not working
We have seen a rare issue on a few Wave deployments where the workstation's Wave TAPI Service Provider does not
Adding New Music on Hold Audio to your Vertical Wave System
Adding new Music / Audio on Hold to your Wave system is easy, but does require a few specific steps
Vertical Wave 7.0 Upgrade Requirements and more…
Update 4/27/20: Wave 7.0 upgrade licenses are now available. All new systems now ship with Wave 7.0. Update 7/10/20:
Fix Blurry Text within the Vertical Wave ViewPoint on High DPI Displays (2K, 4K)
More users nowadays are moving to high resolution displays (2K and 4K). When using the Vertical Wave ViewPoint (or many
How to configure a Polycom Trio series IP Phone for use with Vertical Wave
Prior to setting up the phone as described below, the phone will go into a never ending reboot loop when
How to create a ViewPoint Screen Pop with a clickable URL for an Incoming Call
Many of our customers tie Wave into their existing software applications. We’ve recently received a handful of requests for a
How to move Voice Files from the C: (System) drive to the D: (Storage) drive in Wave
Vertical Wave IP500 and IP2500 systems have included system drives of 40GB and 128GB capacities, and secondary drives of 160GB
How to free up disk space on your Wave IP500 or IP2500
Vertical Wave IP500 and IP2500 systems have included system drives of 40GB and 128GB capacities. We often find that systems
How to use Live Image to BACKUP your Vertical Wave system
Live Image for Vertical Wave is one of the most popular licensed applications, and for good reason. Live Image creates
How to use Live Image to RESTORE your Vertical Wave system
Using Live Image to restore your Wave system is an easy task. In our previous guide (found HERE), we walked
Configuring a Vertical VIP-9800 Series IP Phone for Wave
Initially configuring a new VIP series IP phone is typically an easy task and takes just a couple of minutes
Troubleshooting Call Forwarding issues with Vertical Wave
We regularly have customers asking why they are unable to forward calls to external numbers within Wave. While Wave allows