Many users prefer using a cordless phone with Wave.  While using your mobile phone along with the ViewPoint Mobile application is a popular option, and the Spectralink 8440 WiFi SIP phone is “Certified” for use with Wave, many users would like another cordless IP phone option.  Fortunately, Wave will work with the majority of 3rd party IP devices, and there are a handful of 3rd party cordless SIP phone options available.  One example is the Grandstream WP820.  This tutorial will walk you through the process of setting up the Grandstream WP820 with Vertical Wave.

The Grandstream WP820 is a standalone Wi-Fi SIP phone.  It does not use a base station.

Requirements:

  • Vertical Wave version 4.5 or higher.
  • A Wave User License (if you’re simply swapping out an existing IP phone for a wireless IP phone, you’ll already have a user license)
  • A Wave 3rd Party Generic IP Phone License

Let’s begin…

Step 1 – Setup the Wave user for a 3rd Party SIP Device

We’re first going to setup your Wave user for a 3rd party IP phone.  To do this, access the administration console of your Wave system, run TVAdmin, go to the User Section, then open the user of your choice.  In this example, we are working with the user “Heather Smith” at extension 103.

Under “Associated device”, choose “IP phone MAC address:” and use the MAC address of the phone.

Note: When using a 3rd party generic IP device, you can specify any unique MAC address here such as 000000000001, 000000000002 etc, however, we do recommend you use the correct MAC address of your device for consistency.

For “Telephone type”, select “IP Third Party SIP Telephone”.  Note: If you do not have this option available, you’ll need a Wave 3rd Party Generic IP Phone License as mentioned above.

Now expand “Phone” at the left, then click on “SIP”.  Wave generates a secure authentication password here. Change the “SIP authentication password” to a password of your choice (and confirm in the Confirmation box below). We will use “password1” for simplicity in this example, however we suggest using a secure password here. Do not change the “SIP authentication username”.  Make a note of the “SIP authentication username” as we will need to configure the phone to use this same information.

Click OK when finished.  We’re done with the Wave side, so you can close TVAdmin, then logoff of the Wave console.

 

Step 2 – Configure the phone

We recommend that you have the WP820 on its latest firmware before configuring the phone.  As of when this tutorial was written, the latest firmware for the phone is 1.0.7.22 and is available via Grandstream’s Firmware Page.

We’re going to assume you have the phone on its latest firmware, has been reset to factory defaults, and is connected to your WiFi network before proceeding.  If you do not have the phone connected to your WiFi network, please contact your network administrator for assistance with this.

Once the WP820 is on your WiFi network, use the buttons on the phone to navigate to Settings / Network Settings / Wi-Fi Settings, select the network where you’re “Connected” and note the IP address shown.

Open a web browser and navigate to the IP address of the phone (http://<IP.ADDRESS>).  The default login is “admin”, default password is “admin” – you’ll be prompted to change the default password upon first login.

Once logged in, select “Account” at the top right, then be sure “Account 1” is selected before proceeding.  Set the options as follows (and as shown in the screenshot below):

Account Active: Checked

Account Name: Extension number of the Wave user

SIP Server:  IP address of your Wave system

SIP User ID: Extension number of the Wave user

SIP Authentication ID: The “SIP authentication username” which you noted in TVAdmin from Step 1 (“Smith103” in our example)

SIP Authentication Password: The “SIP authentication password” which you noted in TVAdmin from Step 1 (“password1” in our example)

Display Name: Extension number of the Wave user

Tel URI: Leave at Disable (default)

Voicemail Access Number: 550 (Note: 550 is the default extension of Wave’s voice mail system – this may vary, however most systems will be using the default)

Outbound Proxy: IP address of your Wave system

 

Once the above is correct, click “Save” at the bottom.

 

Now select the “SIP Settings” tab at the top, then set the “Register Expiration (m)” to 4

 

Scroll down and un-check “Support SIP Instance ID”:

 

Click “Save” at the bottom.  You’ll then be prompted to click “Apply” at the top to apply all changes made:

Click Apply, and after several seconds, the phone should properly register to Wave.  You should now be able to place and receive calls from the WP820.

Note: If the phone is successfully “Registered”, but you are not able to place/receive calls, please reset the Grandstream phone to factory defaults and re-configure the phone from scratch.

 

Step 3 – (Optional, but recommended) Disable unused codecs and unused video functionality

The WP820 supports multiple codecs.  Wave uses G.711 (PCMU) by default.

Note: Wave also supports G.729, but we only recommend using G.729 in specific scenarios.  If you need to use G.729, you may skip this step.

Go to the “Codec Settings“, then move everything except for “PCMU” from the “Selected” box to the “Available” box.  Be sure “PCMU” is the only codec in the “Selected” box on the right:

 

Note: If you are using a video product such as a Grandstream Video Doorphone, etc, you may skip this step.

Scroll down the page and un-check “Enable Video FEC” and “Enable RFC5168 Support“.

Once these two options are un-checked, click “Save” at the bottom.

 

From the menu on the left of the page, select “Phone Settings” then select “Call Settings“, and un-check “Enable Video Call“:

Click “Save“, then “Apply” at the top when complete to apply all changes.

 

Please feel free to contact us with any questions – we are glad to assist!