Free Ground domestic shipping (within the continental US) on all orders over $99

Important:  Any applicable import fees such as customs duties, taxes, brokerage fees, VAT/GST, etc for orders shipped outside the US are the responsibility of the recipient to pay to the carrier upon delivery.  Turn Up Technology does not collect these fees and cannot refund any of these fees in the event of a product return or exchange.

We ship to USA and Canada via our website’s checkout system, however we do ship worldwide.  If you need a product shipped outside of the US or Canada, please Contact Us and we’d be glad to provide a quote with shipping to your location.

If you would like to use your own UPS or FedEx account number for shipping, please verify with your shipping carrier that your account is setup to allow 3rd party billing, provide the account number in the “Order notes” field during checkout, and select “Arrange other shipping” before submitting your order.

If an order is placed to be shipped outside the US, we will contact you to confirm shipping information prior to shipping your order.  Many customers prefer to use their own account number to streamline the payment of any applicable import fees – we are glad to accommodate this.

Products advertised for “Same Day Shipping” will typically ship from San Diego, CA or Phoenix, AZ.

Products not advertised for “Same Day Shipping” ship as follows:

• Vertical Wave Systems, Components, & Phones:  Typically ship from San Diego, CA or Phoenix, AZ (1-2 day lead time to ship most products)
• Sangoma / Dialogic Boards & Gateways:  Typically ship from Huntsville, AL (2-3 day lead time to ship most products)

If you would like to confirm where a product will ship from before placing your order, please feel free to Contact Us – we’re always glad to assist!

Note: For orders placed with a Credit Card, we only pre-authorize your credit card when your order is placed. Your credit card is not charged until your order ships.

Most products ship via FedEx or UPS.  Note that small shipments (such as power adapters, wall mounts, handsets, cables, etc) ordered via “Ground / Economy” shipping may ship via USPS for faster delivery at no additional charge to the customer.  Tracking numbers are provided upon shipment.

If you would like to arrange for an alternative shipping method (such as shipping on your own carrier account number), please Contact Us and we will be glad to make alternative shipping arrangements.

All products are shipped double-boxed and well packed.

Blind drop-shipments will include a generic sender name (Warehouse, Shipping Department, Distribution Center, etc) and no packing list unless requested.  We are glad to accommodate any special requests for shipment labels, such as including your own company name, address, etc if requested.  Please Contact Us to arrange special shipment requests.