If you have an environment where you need to prevent users from enabling “Do Not Disturb” (DND) on their phones, there are a couple of permission settings to adjust within Wave’s administration interface.  By default, users do have the permission to toggle their “Do Not Disturb” status.  This tutorial will walk you through the process of disabling the ability for a specific user to enable “Do Not Disturb” via the phone buttons and via the Wave ViewPoint.

This has been tested with Vertical’s Edge 5000i series, 9800 series, and Polycom Certified IP Phones (SoundPoint and VVX series).

Note: The instructions below provide an example of how to disable DND for individual users.  If you’d like to apply this to a bulk group of users, you may simply modify the same two permissions mentioned below in the appropriate user “Role” (For example:  Users, Managers, Administrators).

First, verify that “Do Not Disturb” (DND) is NOT currently active for the user.  The user should be in an “Available” state and able to accept inbound calls.

Access the administration console of your Wave system, run TVAdmin, go to the User Section, then open the user of your choice.  In this example, we are working with the user “Heather Smith” at extension 101.

Expand “Security“, then click “Permissions“, expand the “Standard” list of permissions and scroll down until you find the permission for “Change Personal Status“.  Set this to “Disallow” as seen in the screenshot below:

Now scroll further down and expand “Phone Commands” and find “Set personal status: Do Not Disturb“, and set it to “Disallow” as seen in the screenshot below:

 

Click OK when complete.

The ability to enable “Do Not Disturb” (DND) via the physical phone will no longer function, and ability to change the Personal Status at the bottom right corner of the Wave ViewPoint will be disabled/greyed out as seen in the screenshot below:

 

In our testing, this change takes effect immediately and does not require a restart of the phone or the Wave ViewPoint, however, if you do not see the same behavior, please restart both the phone and ViewPoint.

 

Need additional help?  Feel free to contact us – we are always glad to assist!