Vertical Wave includes a mobile version of the popular ViewPoint application for both iOS and Android users. ViewPoint Mobile allows users to both make and receive calls from their mobile device just as if they were at their primary desk phone. The user will have all common call control options via the mobile app such as Hold, Transfer, Conference, Record, Mute, and Call Notes. A “Push Notification” is sent to your mobile device when an inbound call is ringing your extension, allowing you to choose to take or decline the call.
Check out the ViewPoint Mobile Product Sheet for more details on the features provided.
This guide will cover the installation and setup of ViewPoint Mobile, both on the Wave Server as well as the mobile device. This is not an end-user guide for the app. For information on how to use the app once installed and setup, see the ViewPoint Mobile 2.0 User Guide.
ViewPoint Mobile 2.0 is included with Wave versions 4.5+, and does not require any additional licensing to use (the license for ViewPoint Mobile is bundled in with your User License).
There are two ways to use ViewPoint Mobile:
Option #1 (The most popular method) – Wave will simply call your mobile phone number when you place an outbound call via the ViewPoint Mobile app or choose to accept an incoming call via the ViewPoint Mobile app. This is the most common way of using the ViewPoint Mobile, and requires very little setup on the Wave Server. This does not require a VPN to function.
Option #2 – ViewPoint Mobile has a built-in “Softphone” feature. This uses your mobile phone’s data connection for audio traffic – therefore Wave does not use your mobile phone number to connect your calls. Note that this option requires that your mobile phone is on the same network as your Wave server, so if you are outside of your office environment, your mobile device would need to be connected to your office network via a VPN. Note that the softphone functionality is not a separate application, it is a feature built into the ViewPoint Mobile application.
Either option provides the same rich feature set.
If your system administrator has already granted your user account permission to use Mobile ViewPoint, and has completed the basic setup required on the Wave Server, you may skip to Section #2 of this guide to install and configure the ViewPoint Mobile app.
Section #1 – Setup required on the Wave Server:
Access the console of your Wave Server (via RDP, or at the local console).
Login to “TVAdmin”, just as you would to manage your users.
Open up a user, expand “Security”, then click on “Permissions”. On the right, expand “Standard”, and verify that “Allow ViewPoint Mobile Connection” is set to “Allow”.
If you would like to use the ViewPoint Mobile “Softphone” (explained above), expand “Security”, click on “Softphone”, and verify that “Enable ViewPoint mobile softphone” is checked.
Optional, but recommended: Click on “Phone”, then check “Imitate a Mobile Extension when routing incoming calls to external numbers”. This will ensure that calls forwarded to the user’s ViewPoint Mobile extension also appear in the user’s Call Log in ViewPoint.
Click OK to save the user changes when complete. You may now close TVAdmin.
Login to the Wave Global Administrator (via the web browser). Click on “Outbound Routing” (toward the bottom of the screen).
ViewPoint Mobile uses the “System Ports” Outbound Routing profile (Note: In many cases, you may simply open up the “Unrestricted” Outbound Routing table, make note if its settings, then setup the “System Ports” table the same way). Highlight “System Ports” and click “Edit”.
On the “Area Code Table” tab, verify that the “Routing Table” is set to your proper routing table based on your trunks. In this case, we use a routing table called “PRI”. This will vary based on your system, you may be using “Voice Analog Route”, or the name of another trunking provider, etc.
Now click on the “Privileges” tab, and verify all settings are correct, again, based on your trunks. This will vary on each system.
Click OK when finished, then Apply / OK once back at the Outbound Routing screen.
The Mobile ViewPoint uses TCP port 50070 by default. You will need to setup port forwarding on your router/firewall to allow this traffic to pass from the WAN to your Wave Server. If you would like to change this port, click on “General Settings” in the Wave Global Administrator, and find “ViewPoint Mobile Port”.
You may now log out of the Wave Global Administrator and logout of your remote desktop session – we are finished with the Wave Server setup.
Section #2 – Setup ViewPoint Mobile on iOS or Android:
Install the “ViewPoint Mobile” app from the Apple App Store or Google Play Store. The app is free, and the icon will look similar to this below:
Once installed, open the app and grant it any permissions needed. Be sure to allow notifications if you want to be notified of inbound calls to accept or decline.
Note: The screenshots below are from iOS. The Android version will have a slightly different appearance.
Upon first launch, you will be prompted for your User Name, Password, Server address, and Port.
- User Name: Your Wave user name, the same name used to login to the desktop ViewPoint.
- Password: Your Wave password (numerical)
- Server Address: Your Wave server address, either a domain OR an IP address will work here.
- Port: You can typically leave this blank and the app will use the default port of 50070. If your system administrator has changed this port, specify it here.
Once complete, click “LOGIN TO ACCOUNT”. Upon your first login, you will be guided through a short setup wizard.
On the “Network Settings” page, check “Cellular Voice Network”, then enter your mobile phone number. Note: If you are going to use the ViewPoint Mobile built-in “Softphone” (for VPN connections only), then check “Data Connections”.
Once finished with the initial setup wizard, you will be able to access the various areas of the ViewPoint Mobile, such as Users, Calls (to place outbound calls via Wave), VM to access your Voice Mails, Logs to access your Call Logs, and IM for Instant Messaging.
Most users will want to setup a list of Favorite users by going to “Users” on the menu, then “Users” at the top, tap on a user to add to the favorite list, then tap the star at the top right.
Note that for Apple iOS users, Apple issues a new Push Notification certificate every year. Vertical releases this certificate in the form of a Wave Update, which is installed on your Wave Server via the Global Administrator / Software Upgrade applet. If Push Notifications are not working for inbound calls, you likely need to install the latest certificate. This can be done by your system administrator, or contact us and we’d be glad to assist!