How to call in (from outside) and check your own Voice Mail

When working remotely, you may have a need to call in and retrieve your voice mails on Wave.  While we typically suggest using ViewPoint Mobile (available for iOS and Android) or using Wave’s voice mail to e-mail feature, these may not be options for all users.  Fortunately, Wave provides the ability to call in and check your voice mail remotely.  There are two ways to do this, both of which must be enabled by your Wave system administrator.

 

Option 1 – Call in and press “9” during your voice mail greeting to check your voice mails.

 

This option provides a user to call in to their own extension, and during the playback of their voice mail greeting, the user may press “9” and will be prompted for their password in order to check their voice mail.  To enable this feature, RDP to the console of your Wave server, launch “TVAdmin” (alternatively, click on “User/Group Management” from within the Wave Global Administrator), go to the “Users” area, open the target user, click on “Voice Mail” on the left, then check the box which reads “Allow voice mail log on during greeting by pressing 9” as seen below:

 

Option 2 – Call in to your Auto Attendant and “Login” to your account.

 

Wave provides the ability for a user to call in to the system and press a key during the Auto Attendant greeting to “Login” to your user account.  To enable this feature, RDP to the console of your Wave server, launch “TVAdmin” (alternatively, click on “User/Group Management” from within the Wave Global Administrator), go to the “Auto Attendants” area, open up your Auto Attendant, go to the “Menu Choices” tab and check to see if you already have a key defined for the “User login” feature as seen below:

If you do not already have a key defined for “User login”, you may easily define one by clicking “Add”, then selecting a key of your choice next to “When caller presses:”, then next to “Perform action:”, select “User login” as seen below:

Once finished, click OK at the Edit Menu Choice window, then OK again at the Auto Attendant window to save and close your changes.  At this point, a user may call in and press the “#” key (or whatever key you defined) and will be prompted for their extension and password.

Important!  The “#” key is known to be a very common default “User login” key for many phone systems.  For security reasons, we recommend using a different key of your choice.  You may use any key (0-9, *, or #) as long as it is not already assigned to another menu choice.

 

If you have any questions, please feel free to contact us.  We are glad to assist!