What is the difference between “Lock to Host” and “Lock to Board” ?
When you receive your Dialogic HMP License Delivery Link, you will verify your license count is accurate before downloading your
How do I move my Dialogic HMP License to a new or different server?
When you used your Dialogic HMP License Delivery Link to download your HMP license, you likely selected "Lock to Host",
What is the latest version of Dialogic PowerMedia HMP?
The latest version of Dialogic PowerMedia HMP for Windows is 3.0, and the latest version of Dialogic PowerMedia HMP For
Where can I download the latest version of Dialogic PowerMedia HMP?
The latest version of Dialogic PowerMedia HMP may be downloaded via the links below. Please note that you must register
What are the minimum license requirements for HMP?
While the license requirements for each application will vary, the majority of applications will require a minimum of three license
Does Dialogic offer a direct support plan for PowerMedia HMP?
Yes, Dialogic offers a "Value Per Unit Plan" (VPUP) which provides both technical support and access to software maintenance releases.
How long does it take to obtain Dialogic PowerMedia HMP Licenses?
We are typically able to deliver Dialogic PowerMedia HMP Licenses within 1-2 business days, however this may vary if we
Does Dialogic offer a PowerMedia HMP trial license?
Yes, Dialogic offers a 2-port HMP trial/demo license at no charge. To obtain a trial/demo license, please visit Dialogic's HMP
Should I put Wave on my network domain?
Generally, we recommend that you leave Wave off of your network domain, unless you have a specific need to do
Can I run my Sangoma Dialogic board on CentOS 7.7 (and other versions)?
Yes, as of Sangoma System Release 6.1 SU 354 for Linux, CentOS 7.3, 7.4, 7.5, and 7.7 are supported and
My Sangoma Dialogic PCIe (Express) board is not detected by Windows and/or the DCM
This is a very common issue, and is typically caused by PCIe power budgeting. See "Resolving PCIe Board Detection issues
How do I obtain drivers for my Sangoma Dialogic D4 or JCT Series Boards?
The "Drivers" for Sangoma Dialogic D4 and JCT series boards are more than just a typical Windows driver you may
Do I need to connect multiple JCT boards together with a special cable?
The Sangoma Dialogic JCT series boards have a 68-pin male connector at the top edge of the board. When using
Where can I find board diagrams and cable pinouts for Sangoma Dialogic D4 and JCT series boards?
Board diagrams and cable pinouts for the Sangoma Dialogic D4 and JCT series boards may be found on the "Quick
Where is the application for my Sangoma Dialogic board? I need to start making and receiving calls!
The Sangoma Dialogic board is one part of the equation. A typical deployment with a Sangoma Dialogic board includes a
What do I need to run Wave 7.0?
Vertical Wave 7.0 now runs on Microsoft Windows Server 2016, which is a 64-bit operating system. This requires that your
Do I need any extra licenses to use Wave ViewPoint Mobile?
No, there is no extra license required to use Wave ViewPoint Mobile (available on iOS and Android). This feature is
Why am I no longer getting push notifications from ViewPoint Mobile on my iPhone?
Every year, Apple issues a new "APNS" (Apple Push Notification Service) certificate to Vertical which needs to be applied to
What is the best way to access the administration area in Wave?
There are two ways to access the administration area of Wave. Option 1 (RECOMMENDED) – Use Windows Remote Desktop Connection
How do I backup my Wave system properly?
There are two recommended ways to backup your Wave system: Option 1 – Wave Live Image. This is the preferred
Should I have a backup Wave system on hand? Do I need to buy an extra set of licenses for a backup system?
While we do typically keep at least one of every Wave hardware component on hand in-house and available for overnight
How do I keep my Wave system current with the latest software and security updates?
As of Wave 5.0+, all Wave systems now have a “Software Upgrade” area within the Wave Global Administrator. This will
How often are Wave software updates released?
We typically see one Microsoft Server update roll-up released each month. These are provided by Microsoft on a regular basis,
Does Wave run on SIP? Can I use SIP Trunks and IP Phones?
Yes, Wave was built for SIP – both SIP Trunks and SIP (IP) phones. While some other phone systems claim
Can I use my own SIP phones with Wave, or do I have to use Vertical’s SIP phones?
Wave uses a non-proprietary version of SIP, so you may use your own SIP phones as long as they are
Where do I find the product manuals for my Wave system?
Vertical stopped producing PDF manuals around version 4.5/5.0, and now recommends that the manuals are accessed via the Help areas
Why does Wave have 4GB of RAM? How is this enough to run a system with up to 750 users?
A Wave system consists of two parts – the “VAM” (Vertical Application Module – the part of Wave you see
Can I reduce my cost by buying a used Vertical Wave system on eBay, etc?
Occasionally, a customer will reach out to us who has recently purchased a used Wave system and is looking for
What is TeleVantage, and what does it have to do with Wave?
Many years ago, Artisoft (who eventually became Vertical) produced the popular software based phone system "TeleVantage" which ran on a