Generally, we recommend that you leave Wave off of your network domain, unless you have a specific need to do

Vertical Wave 7.0 now runs on Microsoft Windows Server 2016, which is a 64-bit operating system.  This requires that your

No, there is no extra license required to use Wave ViewPoint Mobile (available on iOS and Android).  This feature is

Every year, Apple issues a new "APNS" (Apple Push Notification Service) certificate to Vertical which needs to be applied to

There are two ways to access the administration area of Wave. Option 1 (RECOMMENDED) – Use Windows Remote Desktop Connection

There are two recommended ways to backup your Wave system: Option 1 – Wave Live Image.  This is the preferred

While we do typically keep at least one of every Wave hardware component on hand in-house and available for overnight

As of Wave 5.0+, all Wave systems now have a “Software Upgrade” area within the Wave Global Administrator.  This will

We typically see one Microsoft Server update roll-up released each month.  These are provided by Microsoft on a regular basis,

Yes, Wave was built for SIP – both SIP Trunks and SIP (IP) phones.  While some other phone systems claim

Wave uses a non-proprietary version of SIP, so you may use your own SIP phones as long as they are

Vertical stopped producing PDF manuals around version 4.5/5.0, and now recommends that the manuals are accessed via the Help areas

A Wave system consists of two parts – the “VAM” (Vertical Application Module – the part of Wave you see

Occasionally, a customer will reach out to us who has recently purchased a used Wave system and is looking for

Many years ago, Artisoft (who eventually became Vertical) produced the popular software based phone system "TeleVantage" which ran on a