How to block unwanted incoming calls with Vertical Wave
Robo-calls and general spam calls can be quite a nuisance, not only consuming valuable time of users, but also consuming
Robo-calls and general spam calls can be quite a nuisance, not only consuming valuable time of users, but also consuming
Note: This ONLY applies to older versions of Wave (6.0 and earlier) using Microsoft’s Office 365 SMTP service for
If you have an environment where you need to prevent users from enabling "Do Not Disturb" (DND) on their phones,
Updated 6/1/22: Gmail disabled "Allow less secure app" access as of May 30th, 2022 and now requires 2-Step Verification and
Please Note: Enabling remote VPN functionality on an IP phone is a very quick and easy task on Wave. While
System Down? Call us at 888.691.VOIP (8647) and we can help! While it is very rare for a
We often receive support requests from customers with IP phones which fail to connect and register to the Wave server.
The Vertical Wave ViewPoint Desktop is a very popular application with Wave users. It is supported on all current
Vertical Wave includes a mobile version of the popular ViewPoint application for both iOS and Android users. ViewPoint Mobile allows
Many users prefer using a cordless phone with Wave. While using your mobile phone along with the ViewPoint Mobile application
Many users prefer using a cordless phone with Wave. While using your mobile phone along with the ViewPoint Mobile application
The Vertical Edge 700 8 button and Vertical Edge 700 24 button digital phones both support the use of a
We recently became aware of a minor issue when a system is upgraded to Wave 7.0 from a previous version
We occasionally see issues where Global Administrator (the web interface) does not load properly, or elements within Global Administrator appear
SIP audio issues are some of the most common issues reported by customers using SIP-enabled phone systems. These can often
Note: This article discusses using IP desk phones in home/remote locations. If you’d prefer to use your cell phone, please
Vertical Wave supports auto-dial (also known as "Ringdown") for analog and digital phones within TVAdmin via User settings / Phone
Initially configuring a new VIP series IP phone is typically an easy task and takes just a couple of minutes
With more and more businesses allowing their employees to work from home, the demand for remote IP phone connectivity has
On rare occasions, we've encountered an error when trying to access the "Software Upgrade" area within the Wave Global Administrator.
If you have attempted to login to your Wave user account with the wrong password, you may receive a message
When working remotely, you may have a need to call in and retrieve your voice mails on Wave. While we
If your network environment has had a security audit, you may be aware that the Vertical VIP-9800 series IP phones
We've seen a couple rare instances where using multiple phones at a single remote location connected to Wave via a
We've seen a couple instances of an issue where when trying to access Wave's Voice Applications (via Global Administrator /
With the release of Wave 7.0, upgrading from a previous version requires the use of a Vertical Wave USB
We have seen a rare issue on a few Wave deployments where the workstation's Wave TAPI Service Provider does not
This notice is to warn you that several users recently reported an incompatibility between the Sangoma Diva PCIe product line
Update your system's BIOS to the latest version. The latest BIOS may be obtained from the manufacturer of the
Power Budgeting preventing the board from being detected by the DCM When installing a full-length Sangoma Dialogic PCI Express
We often receive reports of issues with the playback of greetings within Wave (Auto Attendant and/or user greetings). This can
Adding new Music / Audio on Hold to your Wave system is easy, but does require a few specific steps
Wave 7.0 supports direct upgrade paths from previous versions 4.5, 5.0, and 6.0. Versions prior to 4.5 CAN still
More users nowadays are moving to high resolution displays (2K and 4K). When using the Vertical Wave ViewPoint (or many
Note: This guide was updated on 8/12/2022 This tutorial will guide you through the process of setting up a Polycom
The latest Dialogic System Release Software for D4PCI and JCT Series Boards for Windows may be downloaded HERE. Please note
The latest Dialogic System Release Software for D4PCI and JCT Series Boards for Linux may be downloaded HERE. Please note
The latest Dialogic D4PCI, JCT, DNI, and DIVA Media Board "Quick Install" guides may be found HERE. Please note that
The latest Vertical (Artisoft) TeleVantage PDF manuals may be found via the links below. Note: TeleVantage was discontinued years ago
The latest Vertical Wave PDF manuals (for Wave version 7.0) may be found via the links below. Please note that
The latest Vertical Wave PDF manuals (for Wave version 6.0) may be found via the links below. Please note that
The latest Vertical Wave PDF manuals (for Wave version 5.x) may be found via the links below. Please note that
The latest Vertical Wave PDF manuals (for Wave version 4.x) may be found via the links below. Please also check
Many of our customers tie Wave into their existing software applications. We’ve recently received a handful of requests for a
Vertical Wave IP500 and IP2500 systems have included system drives of 40GB and 128GB capacities, and secondary drives of 160GB
Vertical Wave IP500 and IP2500 systems have included system drives of 40GB and 128GB capacities. We often find that systems
There are 3 options to backup and restore your Vertical Wave system: Manual Backup Live Image Backup (Most popular) Wave
Live Image for Vertical Wave is one of the most popular licensed applications, and for good reason. Live Image
Using Live Image to restore your Wave system is an easy task. In our previous guide (How to use Live